Our AML and Verification Policy
We operate under Curaçao licence 8048/JAZ2021-052, and that licence places clear legal duties on us: we must know who our players are, monitor how money moves through our platform, and report suspicious activity. This page sets out, in plain English, how those duties affect your account at Vave Casino, what documents we may ask you for, and what happens if verification is not completed.
Our AML Commitment
Money laundering is the process of making criminally obtained funds appear legitimate, and gambling platforms can be misused for it. We are legally required to prevent that, and we take the obligation seriously. Our licence from Curaçao (number 8048/JAZ2021-052), held by TechSolutions Group N.V., binds us to anti-money-laundering regulations that align with international standards set by the Financial Action Task Force.
In practice this means three things: we verify the identity of our players, we monitor transactions for patterns that make no sense for ordinary play, and we keep records that allow any transaction to be reconstructed years later. We also train our staff to recognise the signs of laundering and fraud, and we report confirmed suspicions to the relevant authorities through our appointed compliance officer.
When We Verify Your Identity
Verification points
We verify every player before the first withdrawal is paid, and we may verify earlier where risk indicators appear. Identity confirmation at registration, source-of-funds checks at higher thresholds and payment-method checks at withdrawal work together as one process, not separate hurdles.
- At registration: we confirm your name, date of birth, address and contact details against the details on your ID.
- Before your first withdrawal: full KYC, including photo ID, proof of address and proof that the payment method belongs to you.
- At deposit or withdrawal thresholds: additional review when cumulative amounts reach levels set in our internal risk policy.
- On risk triggers: unusual play patterns, conflicting information or third-party payments prompt immediate review.
Documents we accept
Each document must be valid, legible and show your full name. We cannot accept expired documents or files with cropped edges.
| Check | Accepted documents |
|---|---|
| Photo ID | Passport, driving licence or national identity card |
| Proof of address | Utility bill, bank statement or council tax bill dated within 3 months |
| Payment method | Photo of the card (middle digits masked), bank statement showing the account, or screenshot of your e-wallet or crypto wallet |
How Verification Works
The process is deliberately simple. You upload your documents through the secure verification area of your account, our compliance team reviews them, and you receive the result by email. Most checks are completed within 24 hours; complex cases, such as source-of-funds reviews, can take up to 5 business days.
Your documents are transmitted over an encrypted connection, stored on servers with strict access controls, and visible only to trained compliance staff who need them to complete a check. We never share verification documents with third parties except where the law requires it, and we do not use them for marketing.
Step by step
- Open the verification section of your account and select the pending check.
- Photograph or scan each required document, ensuring all four corners are visible and the text is readable.
- Upload the files and confirm the submission.
- Our compliance team reviews the documents and updates your account status.
- You receive written confirmation, or a request for clarification if anything is unclear.
Why We Ask About Funds
If your deposits exceed certain thresholds or your play patterns fall outside what our risk model considers typical, we may ask you to show where the money came from. This is not an accusation; it is a legal requirement, and refusing to answer it is treated the same as failing verification.
Acceptable evidence includes recent payslips, a tax return or employment contract, bank statements showing regular income, dividend or rental income statements, or documented sale proceeds such as a house sale or an inheritance. For crypto deposits, we may ask for evidence of the wallet's origin, such as exchange records showing the purchase. All source-of-funds documents are reviewed by senior compliance staff only.
How We Monitor Transactions
Every deposit and withdrawal on our platform passes through automated and manual checks. Deposits are screened against risk indicators such as rapid succession, mismatched payment names and structuring (splitting amounts to stay under thresholds). Withdrawals are checked against your verified identity, your play history and the method used.
We apply a same-method rule: withdrawals are returned to the deposit method wherever that method supports it, and where you deposited by card we pay back to that card first. Minimum deposit and minimum withdrawal both stand at 20 GBP, with a maximum withdrawal of 10,000 GBP per day. Withdrawals are processed within 0-12 hours once verification is complete, and we charge no fees for them.
Crypto transactions receive additional scrutiny because of their higher anonymity risk. If a crypto deposit cannot be linked to a verifiable wallet history, we may hold the funds pending documentation.
If Verification Fails
Unverified accounts cannot withdraw. That is the immediate consequence, and it applies from your first withdrawal request until KYC is complete. If you do not provide documents within 30 days of our request, or the documents you send are rejected three times, we suspend the account.
A suspended account cannot deposit, wager or withdraw. Suspended balances are held and released only after verification succeeds. Where we identify deliberate fraud, use of stolen payment details or identity misuse, we close the account permanently, void related transactions and report the matter to the authorities and affected payment providers. You can appeal any restriction by contacting our compliance team, and we review every appeal within 10 business days.
How Long We Keep Records
We retain verification documents and transaction records for a minimum of 5 years after your account closes or after the date of the last transaction, whichever is later. This retention period is set by our licence conditions and by anti-money-laundering law, and it exists so that regulators and, where necessary, law enforcement can reconstruct any transaction.
After the retention period expires, documents are securely destroyed. You may request a copy of the personal data we hold about you at any time by writing to our support team at [email protected], and you may ask us to correct anything that is inaccurate.
Frequently asked questions
Do I need to verify my account before I can deposit?
No. You can deposit and play after basic registration details, but full KYC is required before your first withdrawal is paid.
How long does verification take?
Standard document checks are usually completed within 24 hours. Source-of-funds reviews can take up to 5 business days.
Why must withdrawals go back to my deposit method?
Our same-method rule is an anti-money-laundering control. It confirms that funds return to the person who sent them and prevents misuse of third-party accounts.
What happens if I refuse to provide source-of-funds evidence?
Refusal is treated as a failed verification. Withdrawals remain blocked, and the account is suspended if the documents are not supplied within 30 days.
Can I delete my verification documents earlier?
No. We are legally required to keep verification records for at least 5 years after account closure, so early deletion is not possible.