Your Data and Your Rights
This Privacy Policy explains what personal data we collect when you play at Vave Casino, why we collect it, who we share it with, and how long we keep it. It applies to every visit to vavecasino1.uk and to every account you hold with us.
The Data We Collect
We collect personal data directly from you when you register, verify your identity, make deposits or withdrawals, or contact our 24/7 support team. We also collect technical data automatically each time you use the site.
- Identity data: full name, date of birth, email address, telephone number, residential address
- Verification documents: passport or driving licence, proof of address, payment method verification for KYC
- Transaction data: deposits, withdrawals, wagering history and bonus usage across GBP, BTC and other supported currencies
- Technical data: IP address, device identifiers, browser type, approximate location derived from IP
- Gameplay behaviour: games played, session times, betting patterns and win/loss data
- Marketing preferences: which communications you have opted into, and on which channel
How We Use Your Data
We use your data to open and run your account, to verify who you are before your first withdrawal, to process payments through Visa Debit, Trustly, Skrill, crypto and the other methods we offer, and to meet our legal and regulatory duties.
- Creating and managing your player account
- KYC verification, including ID and proof-of-address checks
- Processing deposits and withdrawals, with no fees applied
- Fraud prevention, anti-money-laundering checks and dispute resolution
- Monitoring for signs of problem gambling under our responsible-gambling tools
- Sending you marketing messages, but only with your consent, and tracking bonus and free-spin eligibility such as our 100 free spins welcome offer
- Meeting obligations set by our Curaçao licence and applicable law
Our Legal Bases
Contract: we process your data to perform the agreement between you and us. Without your name, payment details and gameplay records we cannot operate your account or pay out winnings.
Legal obligation: gambling and anti-money-laundering law requires us to verify your identity, monitor transactions and keep records for set periods. We cannot offer gambling services without doing this.
Legitimate interest: we rely on this basis for fraud prevention, site security, aggregate analytics and improving our 5,000-strong game library and sportsbook. This interest never overrides your rights.
Consent: we process marketing communications, marketing preferences and non-essential cookies only where you have consented. You can withdraw that consent at any time.
How Long We Keep It
We keep each category of data only as long as we need it. Transaction and KYC records must be retained for at least 5 years after account closure under regulatory rules, so these cannot be deleted earlier even if you ask.
| Data category | Retention period |
|---|---|
| Identity and account data | While your account is open, then 5 years for records |
| KYC verification documents | 5 years after account closure |
| Transaction data | 5 years or more, as required by gambling regulations |
| Gameplay and betting history | 5 years after account closure |
| Marketing preferences | Until you withdraw consent or ask us to delete them |
| Technical logs | Up to 12 months for security and fraud analysis |
Who We Share It With
We never sell your personal data. We share it only with providers who help us run the service, and only to the extent each task requires.
Payment processors handling your Visa Debit, Trustly, Skrill, Neteller, MiFinity and crypto transactions receive the data needed to move your funds. KYC and AML screening providers verify your documents. Regulators may request records as part of their oversight. Analytics providers receive aggregated data about site usage. Our game providers, including Pragmatic Play, Evolution and NetEnt, receive your account identifier and in-game activity so your play and balances sync correctly.
Your Rights Under GDPR
You control your data. Where GDPR or equivalent UK rules apply, you can exercise the rights below by emailing our support team at [email protected], or by contacting our data protection officer.
- Access: get a copy of the personal data we hold about you
- Rectification: correct data that is inaccurate or incomplete
- Erasure: ask us to delete data where no legal retention duty applies
- Portability: receive your data in a structured, machine-readable format
- Objection: object to processing based on legitimate interest
- Withdrawal of consent: opt out of marketing at any time, including via account settings
- Complaint: escalate to the relevant data protection authority if you believe we mishandled your data
Cookies and Tracking
We use essential cookies to keep you logged in and to secure your session, and optional analytics cookies only with your consent. Full detail on every cookie we set, its purpose and its lifespan is on our dedicated Cookies page, which sits alongside this policy. You can change your cookie choices at any time from the cookie banner or your browser settings.
How We Protect Your Data
All traffic to and from vavecasino1.uk is encrypted with TLS. Personal data at rest is encrypted and stored on access-controlled systems, where only staff who need it for support, payments or compliance can reach it. We log and audit access, and we run regular security reviews.
If a personal data breach occurs that puts your rights at risk, we will notify the relevant supervisory authority without undue delay, and we will tell you directly where the law requires it. To reach our data protection officer, write to [email protected]; we respond to rights requests within one month.
Frequently asked questions
Can I delete my account data straight away?
Marketing data yes, transaction and KYC records no. Gambling regulations oblige us to retain those for at least 5 years after your account closes, after which we delete them.
Do you share my data with game providers?
Only a minimal account identifier and in-game activity data, so sessions and balances work correctly. Providers never receive your payment details.
How do I stop marketing emails?
Use the unsubscribe link in any email, or switch off marketing in your account settings. Withdrawal of consent takes effect immediately.
Who do I contact about a privacy concern?
Email [email protected] for general requests, or [email protected] for anything handled by our data protection officer. You may also complain to your local data protection authority.