Our Terms and Conditions

Q: How do I self-exclude from the platform?

Contact our 24/7 live chat or email support@vave.com and we will close your account for the period you choose and stop all promotional communications for that period.

These Terms and Conditions govern your use of the Vave Casino platform at vavecasino1.uk. By registering an account, placing a bet or otherwise using our services, you accept every clause set out below. Please read them carefully before you play.

Accepting Our Terms

When the agreement takes effect

These terms form a binding agreement between you and our platform, operated by TechSolutions Group N.V. under licence 8048/JAZ2021-052 issued in Curaçao. The agreement takes effect the moment you tick the acceptance box during registration, and it remains in force for as long as your account stays open.

You confirm that you have read, understood and accepted these terms, including any amendments we publish later. If you do not agree with any part of them, you must not register or continue using our services. We recommend that you keep a copy of the version in force at the time you registered.

Who May Register and Play

Eligibility rules

You may open an account only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you are not resident in a restricted territory. We currently do not accept players from the USA, the Netherlands, France, Spain, Belgium, Israel, Ontario (Canada), Iran or North Korea.

Each person may hold one account only. We verify your identity, age and address before your first withdrawal, in line with our know-your-customer obligations.

You must provide accurate, current and complete information during registration.
You must hold only one account per person, per household and per payment method.
You must complete KYC verification, including ID, proof of address and payment verification, before we release any withdrawal.
You are responsible for keeping your login credentials confidential at all times.
It is your responsibility to confirm that online gambling is legal in your place of residence.

Deposits, Withdrawals and Verification

Payments on our platform

We accept Visa Debit, Mastercard Debit, Trustly, Paysafecard, Apple Pay, Skrill, Neteller, MiFinity, Jeton, Google Pay and the cryptocurrencies Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. The minimum deposit is 20 GBP, and the minimum withdrawal is 20 GBP. Withdrawals are processed within 0-12 hours, with a daily cap of 10,000 GBP, and we charge no fees on either side.

A withdrawal may be held until you complete identity verification. We may request documents at any point, and repeated or unclear documentation can extend processing times. Accounts dormant for twelve consecutive months may attract an administrative review, and we will notify you before any dormant-account balance is affected.

Bonus and Promotion Rules

General conditions

Bonuses, free spins, cashback and tournament prizes each carry their own promotional terms, which form part of this agreement. Where a specific promotion does not state its own rules, the general rules in this section apply.

Misusing a bonus in any way voids the bonus and any winnings derived from it. We may also withhold withdrawals and close accounts where bonus abuse is established.

Bonus funds must be wagered the number of times stated in the promotion before winnings become withdrawable.
While a bonus is active, the maximum permitted bet per round or spin is stated in the promotion terms; exceeding it may forfeit the bonus.
Certain games may be excluded from wagering contribution; the contribution weight of each game is published in the promotion terms.
Bonuses expire after the validity period stated in the offer; unused bonus funds and winnings are removed after expiry.
Only one active bonus may run per account unless a promotion explicitly allows otherwise.
Offering, transferring or selling bonus funds to another player is prohibited.

Prohibited Conduct

We reserve the right to withhold payments, void winnings and terminate accounts where we identify prohibited conduct. The following behaviour is expressly forbidden on our platform:

This list is not exhaustive. Any action taken to gain an unfair advantage over us or other players falls within this clause, even if it is not named here.

Fraud, misrepresentation of identity, or use of falsified documents at any stage.
Chargebacks, reversed transactions or disputed payments that were genuinely made by the account holder.
Opening or controlling multiple accounts, whether in your own name or through relatives and associates.
Bonus abuse, including low-risk wagering patterns designed to extract bonus value.
Collusion with other players or use of automated tools, bots, scripts or artificial intelligence assistance.
Accessing the platform from a restricted territory or disguising your location with a VPN, proxy or similar technology.

Responsible Play and Self-Exclusion

Your limits, our obligations

You may set deposit limits, loss limits and session reminders in your account settings at any time, and we apply them immediately. If you request a self-exclusion period, we will close your account for the stated duration and remove you from all promotional communications for that period.

Gambling must remain a form of entertainment, never a source of income. If you notice signs of harm in yourself or someone close to you, contact our support team at [email protected] and we will act on your request the same day. We also point UK players towards GamCare, BeGambleAware and GAMSTOP for independent help.

Where we identify behaviour suggesting problematic gambling, we may contact you, apply limits or restrict your account as a protective measure. These steps are taken in your interest and do not affect funds you have legitimately won.

Account Closure and Complaints

Closing your account and resolving disputes

You may close your account at any time by contacting our live chat or support email; closure is free and takes effect once your pending bets have settled and your balance has been withdrawn. Where you breached these terms, we may close the account ourselves and settle any outstanding balance in accordance with this agreement.

If you have a complaint, contact our support team first and we will aim to respond promptly. If the matter remains unresolved, you may escalate it to the Curaçao licensing authority. These terms are governed by the laws applicable to our licence, and the courts of that jurisdiction retain exclusive competence unless local consumer law grants you otherwise.

Nothing in these terms removes statutory consumer rights that cannot be waived in your jurisdiction of residence.

Changes to These Terms

How we update the agreement

We may amend these terms at any time to reflect changes in law, licensing conditions, our services or responsible-gambling requirements. The updated version is published on this page with a revised date, and material changes are announced by email or an in-platform notice before they take effect.

Changes take effect on the date stated in the notice. If you continue using our platform after that date, you accept the amended terms. If a change is unacceptable to you, you may close your account before the effective date without penalty. The version in force when you first accepted the terms governs bets already placed.

Frequently asked questions

At what age can I open a Vave Casino account?

You must be at least 18 years old, or the higher legal gambling age of your jurisdiction if one applies, and you must not be resident in a restricted territory.

How long do withdrawals take?

We process withdrawals within 0-12 hours once your account has passed KYC verification. The minimum withdrawal is 20 GBP and the daily cap is 10,000 GBP, with no fees.

Can I hold more than one account?

No. Each person, household and payment method may be linked to one account only. Multiple accounts constitute bonus abuse and may lead to closure and forfeiture of winnings.

How do I self-exclude from the platform?

Contact our 24/7 live chat or email [email protected] and we will close your account for the period you choose and stop all promotional communications for that period.

Will you tell me when the terms change?

Yes. We publish the updated version on this page and announce material changes by email or in-platform notice before they take effect, so you can close your account if you disagree.